Help centre
Support
Need help with Furniture ERP? Start with the answers below, or contact us and we will get back to you.
Email support
[email protected]
We aim to reply within 2 business days.Privacy & data requests
How we handle your information and how to ask for changes or deletion.
Read the Privacy Policy →Terms of Service
The rules for using Furniture ERP.
Read the Terms →Getting started with the mobile app
- Install Furniture ERP from the App Store.
- Open the app and enter your organisation code (your administrator can give you this), then tap Connect organization.
- Enter your mobile number and password and tap Continue.
- Enter the one-time code sent to your WhatsApp.
Furniture ERP is for businesses that already have an organisation account. Accounts are created by your organisation's administrator in the web app.
Frequently asked questions
I don't know my organisation code.
Ask your organisation's administrator. In the web app it is shown in the sidebar under "Get your app", and administrators can also share a QR code that fills it in for you.
I'm not receiving the one-time code.
Check that the mobile number on your account is correct and has WhatsApp installed and internet access. Wait for the countdown to finish, then tap Resend code. If it still does not arrive, ask your administrator to confirm your mobile number, or email us.
I forgot my password.
Ask your organisation's administrator to reset it for you. After you sign in you can change it under Profile → Change password.
I can't see a screen or button that my colleague can.
What you see depends on the role and branches your administrator assigned to you, and on the modules included in your organisation's plan. Ask your administrator to review your role.
I'm not getting notifications.
Open your iPhone Settings → Notifications → Furniture ERP and make sure notifications are allowed. Also check that Focus or Do Not Disturb is not silencing them.
The camera or photo library isn't working.
Go to Settings → Furniture ERP and allow Camera and Photos access. Photos are only used when you choose to attach them to a product or order.
Which devices are supported?
iPhone and iPad running iOS 15.1 or later.
How do I delete my account or my data?
Ask your organisation's administrator to remove your user, or email [email protected] from your registered mobile number or email address. See the Privacy Policy for details.
Reporting a problem
When you email us, please include your organisation code, your device model and iOS version, the app version, what you were doing, and a screenshot if you can. Please do not send passwords or one-time codes.